TERMS AND CONDITIONS

OUR PRODUCTS

All of the products for sale on my website are handmade in my Somerset studio.

I take care to make sure that descriptions and photographs are a true representation of the products, however, please remember that colours may appear differently on screens.

Please take note of the care instructions shown on the swing tickets when the products arrive.

PAYMENTS

Purchases through the website are made using Paypal.  Customer information is protected on the website by SSL encryption. You can see a completed padlock or key in your browser when you are using www.thearose.com.  Email addresses, postal addresses and contact details that are entered on the website will only be used to contact the customer about their purchase.  This information will not be sent or sold to third parties.

DELIVERY

Deliveries can only be made to the UK.  Delivery costs are included in the ordering process and all items will be sent via Royal Mail.

Please check your delivery address is correct to ensure your parcel is delivered to the right address.

I aim to dispatch goods within 7 working days from receipt of your order, subject to wool and product stock.

I aim to ensure that stock levels are up to date on the website however stock levels are limited.  If an item sells out before stock levels are updated, I will contact you as soon as possible to notify you of any delay.

RETURNS

I hope you are completely happy with your TheaRose purchase.

In the unlikely event that there is a fault with the product, it needs to be returned in its original condition, with all the original packaging and proof of purchase within 14 days of receipt. If the goods do not reach me in this condition then your right to a full refund may be affected. Postage will only be refunded if the item is found to be faulty and once the product has been returned.

If you need to return an item please contact me for the return address via thea@thearose.com

WEBSITE USE

All content on the website is the property of TheaRose.  Nothing is allowed to be reproduced digitally or in print without prior written permission from TheaRose.  You are welcome to leave comments and reviews but we reserve the right to remove these if they are offensive or spam.

 

Terms and Conditions created 18th November 2017